OUR STORE POLICIES
Service as It Should Be
At Sujon berryfruits, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find all our policies.
If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
OUR TERMS AND CONDITIONS AND PRIVACY POLICY
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. ACCESS TO AND USE OF ALL INFORMATION ON THIS WEBSITE, RELATED WEBSITES AND ASSOCIATED SOCIAL MEDIA IS PROVIDED SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS. USING OUR WEBSITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS AND PRIVACY POLICY.
This Website is owned and operated by Gibb Holdings (Nelson) Limited trading as Sujon. Within these Terms and Conditions, “we” “us” and “our” refers to Sujon. If you want to ask us anything about these Terms and conditions or if you have any comments or complaints on or about our website please email us at info@sujon.co.nz
Changes to our Terms and conditions
We reserve the right to change these Terms and Conditions including our Privacy Policy from time to time by publishing the revised version on our Website. We encourage you to check this regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our Website indicates your acceptance of those changes. If you have any questions regarding our privacy policy or any other matter, please contact us.
Privacy Policy
We undertake to take due care with information you provide to us when using our Website and we will take all reasonable steps to ensure its security on our systems. Unfortunately, data transmission over the Internet cannot be guaranteed to be totally secure, so we cannot warrant or guarantee information you may provide to us will be totally secure. However we will do our best to keep your personal information secure and private. We will also review and update our security measures where we deem it prudent and as better technologies become available.
We may collect personal information from you (including, but not limited to, your name, email address, phone number, and postal address) when you visit our Website, register with our Website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this Website.
We may use your collected information in the following ways:
To process and fulfil your order, to communicate details about the transaction, product delivery and issues arising
To verify your identity and to assist your use of our Website where you have forgotten your username or password
To communicate with you by email, mail or otherwise about our products, services and promotions,where you agree to receive such information.
To help us learn more about your shopping preferences and improve our interaction with you.
To review analyse and learn from trends and statistics.
To improve or update this Website and our products and services
To protect the security or integrity of our Website and our business.
To respond to your questions and communicate with you generally
We will not publish your personal information nor will we supply your personal information to other companies or individuals. However we may disclose your information in certain circumstances where we have reason to believe it is necessary to identify, contact or take legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, other users, or anyone else who could be harmed by such activities. We may also disclose personal information when, in good faith, we believe that the law requires disclosure.
We may use "cookies" to help us recognise you on your return visits to our Website and thereby simplify any return procedures and login registration for you. Cookies are small pieces of information, stored by your browser on your computer's hard drive. The cookies used by us will not give us any personal details about you. If you do not wish cookies to be stored on your browser refer to your browser Help Menu / Cookies / Privacy or Security for advice on preventing “cookies”
Any changes we make to our Privacy Policy will be posted on this page.
If at any time you want us to revise, review or remove your details from our systems please contact us with a request to do so at info@sujon.co.nz
Shipping & Delivery
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate.
Sujon uses New Zealand Post, (www.nzpost.co.nz) or Poste Haste (www.postehaste.co.nz) for delivery within New Zealand. Delivery is generally completed within 2-5 business days, subject to availability of stock. Rural and remote deliveries can take up to 7 working days. If you require urgent delivery please tell us and we will do our best to accommodate this.
For international delivery (outside of New Zealand) we use New Zealand Post’s “International Air" or DHL (www.dhl.com).
We are finding international deliveries are taking longer than usual, the DHL express service states that delivery should be within 2-7 business days unless destined to a rural address which could take 2-3 working days longer. Please note the standard "International Air” DOES NOT HAVE TRACK AND TRACE. If you require this, please specifically request this with your delivery instructions. Otherwise Sujon takes no responsibility for goods not reaching the destination requested by you.
Delivery charges
For local and international delivery, charges will be calculated and advised at time of ordering. Please accept that we unable to refund any cost for delivery that you may have paid unless we have sent you an item incorrectly or the item is deemed damaged before receipt by you.
Product Returns
Your satisfaction is very important to us. We undertake to reimburse you fully should you be dissatisfied with the product or for any product delivered to you that is in a damaged condition. If you wish to return a damaged product, you must notify us through our designated "contact us" webpage or by email to info@sujon.co.nz within 30 days from date of us dispatching the goods to you. If we are unable at the time of return to replace or exchange the returned goods, we undertake to reimburse your credit card (according to the original payment) for the amount initially debited for the purchase.
Please note we are not responsible for any damage inflicted on the goods after delivery to you unless it is due to a manufacturing fault.
If you are an international customer (ordering for delivery outside of New Zealand), it is your responsibility to comply with the regulations of the country you are importing into. You therefore agree and acknowledge that you have reviewed the contents of your order and you agree and acknowledge that it contains acceptable and approved items for import into the country of delivery. You, also as the buyer, solely, accept the full risk of any goods (or part of goods) being detained by customs for whatever reason, and you agree and acknowledge that you will not hold Sujon liable for such goods, for whatever reason, not being able to be delivered. In such a case, no refund will be given.
Product Descriptions
We endeavour to ensure that our products are described as accurately as possible, however we do not warrant that the description is accurate. Where we become aware of any error we will correct it as soon as possible. Images may also be subject to error and are only provided for illustrative purposes. We do not guarantee that any image will always reproduce in true colour or fully represent accurate product design.
Orders for Product
Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our Website, you acknowledge that you are over 18 years of age.
We try to ensure that our product list is always current; however this may not always be possible and so we do not undertake that the products advertised on our Website will always be available.
When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
We will do our best to confirm your order within seven (7) days. If we have not responded to you within that seven (7) day period, your offer is deemed to be rejected. If we so reject your offer, we are not obliged to give you reasons but it is most likely the product you are requesting is out of stock.
Information Use
No information on this Website is intended to be taken as medical advice. If you are uncertain as to whether a product maybe safe for you to use, you should seek professional medical advice before you use it.
Payments and Security
Delivery of the product(s) you order are set out above. However Title and ownership in the product(s) only passes to you when we have received payment. Our terms of payment are that you pay for the goods when you order; therefore we will charge your credit card for payment when you order. If it is not possible to obtain full payment for the goods we may cancel the order.
Our products are priced in New Zealand dollars, international customers will therefore need to specify this when paying by credit card.
We accept all major credit cards accepted by PayPal. PayPal is a global e-commerce business allowing payments to be made by credit card over the internet. To learn more about PayPal refer to www.paypal.com
PayPal uses the latest in security technology to ensure a safe and secure transaction during your shopping experience. Any attempt to make a fraudulent payment transaction will be reported to the local authorities where the transaction originates.
Website Access
We endeavour to keep our site secure however you agree and acknowledge that you must take your own precautions to ensure use of our Website, and the downloading any information does not expose you to the risk of viruses, malicious computer code or other malicious interference which may harm your computer system, phones and mobile devices or other property. Sujon does not accept responsibility for any interference or damage to your property which may arise out of your use of our Website, any related Websites and/or social media
When you visit our Website, we give you a limited licence to access and use our information for personal use. You are permitted to download a copy of the information on this Website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
Except as permitted under the Copyright Act 1994, you are not permitted to copy, reproduce, republish, distribute or display any of the information on this Website without our prior written permission.
Links to Other Websites
This Website may from time to time contain links to other websites that are not owned, operated or controlled by Sujon. All such links are provided solely as a convenience to you. If you use these links, you will leave this Website. We are not responsible for any content, materials or other information located on or accessible from any such other website. We do not endorse, guarantee, or make any representations or warranties regarding any other website, its content, materials, other information, or the results that you may obtain from using any such other website. If you decide to access any other websites linked to or from this Website, you do so entirely at your own risk.
You may link to our Website but only with our consent. Any such linking will be entirely your responsibility and at your expense. In linking to us, you must not change, modify or amend our Website or any of its content in any way at all.
Inappropriate Material
You are prohibited from posting any unlawful, malicious, harassing or obscene material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability. If we believe a breach of the above prohibition is likely or has occurred, we may take any action we deem necessary to prevent or remedy such breach and we will cooperate with any legal process or action instigated to this end.
Intellectual Property
The copyright to all content on this Website belongs to us or we have a licence to use it.
Other than personally identifiable information, which is subject to this Website's Privacy Policy, any submission, including information, suggestions, questions, comments or other communication you make to us on our Website will be considered non-confidential and non-proprietary. You acknowledge and agree that in making any such submission that we may use the submission (or part) for any marketing and/or promotional purpose.
All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this Website are either owned by us or we have a licence to use them. Your access to our Website does not license you to use those marks in any commercial way without our prior written permission.
Disclaimers
While we have taken all due care in providing the information on our Website, we do not provide any express or implied warranty of title, merchant ability or fitness for a particular purpose. Any condition or warranty which would otherwise be implied into these Terms and Conditions is excluded to the extent permitted by law.
While we take due care in ensuring that our Website is free of any malware, virus, worm, and/or Trojan horse, SUJON does not assume any responsibility, or will be liable for any damage to your computer system, mobile device, telephone equipment, or other property caused by or arising from your use and access of this Website, or any linked website.
Limitations of Liability
In the event of any problem with this web site or any content, you agree and accept your sole remedy is to cease using this web site. In the event of a problem with the products or services that you have purchased on or through this web site, you agree and accept that your sole remedy, is to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this Website
To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.
In no event will Sujon, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages, including (but not limited by) those resulting from lost profits, lost data or business interruption, arising out of the use and/or access or inability to use and/or access this Website, linked website or social media. The foregoing limitations of liability do not apply to the extent prohibited by law.
Indemnity
By accessing and using our Website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our Website.
Miscellaneous
If any provision in these Terms and Conditions is invalid under any law, the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these Terms and Conditions and the remaining provisions will remain in full force and effect.
If a Force Majeure event causing delay continues for more than thirty (30) days, we may terminate this Agreement by giving at least seven (7) Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.
These Terms and Conditions are to be governed by and construed in accordance with the laws of New Zealand and any claim made by either party against the other which in any way arises out of these Terms and Conditions will be heard in New Zealand and you agree to submit to the jurisdiction of the New Zealand Courts.
Problems, Questions or Additional Assistance
If you do not understand any of the foregoing Terms and Conditions, become aware of any concerns or problems with our Website or have a problem, complaint or question we invite you to contact us at info@sujon.co.nz or by phone at 64-3-546-4101.